Love is a matter of perception and perception is reality. We form perceptions based on our first impressions, observations, past and current experiences, memorizations, beliefs, opinions, and stereotypes that we may hold. Perception drives people’s behaviors every day. Perception might be even more important than reality. Indeed, if someone perceives something to be true, itLire la suite “Love plays a fundamental role in the life of a business.”
Most companies look at their performances and success through financial results. Financial results are important, yes, they are, but they are just results, which means they are at best a testimony of the actions taken in the past. Most people feel that finance is not enough for managing sustainable growth.
Love plays a fundamental role in the life of a business. There is a strong link between growing revenues and love from customers. For some executives, this represents an entirely new mindset and new behaviors. It is about thinking of customers, employees, and suppliers as people, not just numbers on a balance sheet.