Emotion drives progression.

Lack of emotion causes lack of progress and lack of motivation.

Tony Robbins

❤️Experience excellence means focusing on the emotional journey, should it be users #UX), customers #CX), employees #EX)

🔝Functional excellence means focusing on a specific domain of excellence, like manufacturing, logistics, procurement, sales. Most of the time it’s a Silo approach.

⚙Process excellence is all about believing that processes can deliver results by themselves.

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