Lack of emotion causes lack of progress and lack of motivation.

Tony Robbins

❤️Experience excellence means focusing on the emotional journey, should it be users #UX), customers #CX), employees #EX)

🔝Functional excellence means focusing on a specific domain of excellence, like manufacturing, logistics, procurement, sales. Most of the time it’s a Silo approach.

⚙Process excellence is all about believing that processes can deliver results by themselves.